You will learn expressions that you can use in your emails to answer questions, give information, make or change arrangements, make announcements and complaints, give bad news and apologize.
Answering questions/ giving information:
You (also) asked us about…
The answers to your question are below./ Please find my answers below.
In answer to your first/ second/ third/ last question…
To answer your question about…
Making arrangements/ changing arrangements/ (re) scheduling
I’d like to meet on… if you are available/ free then.
I’m available on… , if that is convenient/ okay with you.
I’m afraid I can’t make… (because…) How about…?
(Due to…) I’m afraid we need to put forward/ delay/ postpone/ put back/ cancel/ call off/ reschedule/ move/ rearrange…
Making complaints
I’m afraid I was not (very) happy with…
Unfortunately, … was not (really) what I expected.
I’m afraid I was not (completely/ fully) satisfied with…
Apologizing / replying to complaints
I was sorry to hear about…
(First of all) I would like to apologise for…
Please accept our (sincerest) apologies for the inconvenience caused/ for any inconvenience caused/ for…
Giving instructions/demanding action
Just a (quick/ brief/ friendly) reminder that…
(In future/ From now on/ From next week) please make sure that you…/
